Cancellation
Orders can be canceled within 48 hours from the time of purchase. We reserve the right to charge up to a 10% restocking fee for cancellations to reimburse for the time and effort spent in processing an order. If the item has been marked as shipped unfortunately we are no longer able to cancel your order.
Send us an email within 48 hours and let us know the reason why you wish to cancel your order. Upon receipt, we will process your request and a refund if applicable will be issued within 24-48 hours.
Returns (if applicable)
We accept return on products. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Customers will only be charged once at most for shipping costs (this includes returns).
Refunds (if applicable)
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Please choose your size accurately before buying.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@kkfivefingers.com
Shipping
To return your product, please contact us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Plus, if need a customs tax, the cost of the tax will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. And you’d better use a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.
